Frequently Asked Questions
Everything you need to know about your Biqu Equipment orders
What is the typical shipping timeframe for electronics?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on customs.
Do your products come with a manufacturer warranty?
Yes, all Biqu Equipment electronics come with a standard 12-month warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for opened components?
We accept returns within 30 days of delivery. However, electronic components must be in their original anti-static packaging and unused to qualify for a full refund.
Are your 3D printer parts and modules genuine?
Absolutely. We are an authorized distributor, and all our modules, motherboards, and sensors are sourced directly from the original manufacturers to ensure 100% authenticity.
Do you provide technical support for installation?
Yes, we provide comprehensive digital manuals and have a dedicated technical support team available via email to assist with wiring diagrams and firmware configuration.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.